Privacy policy

Effective Date: January 9, 2025

At Quack Labs, Inc. (“SourcePulse,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting it through compliance with this Privacy Policy. This document explains how we collect, use, and share your information when you access or use our services. By using SourcePulse, you acknowledge that you accept the practices and policies outlined below.

Your use of SourcePulse is governed by our Terms of Service, which you should review along with this Privacy Policy. Any terms not defined in this Privacy Policy have the meanings set forth in our Terms of Service.

If you require this Privacy Policy in an alternative format due to a disability, please contact us at hello@sourcepulse.io.

Privacy Policy Table of Contents

• What this Privacy Policy Covers

• Personal Data

  • Categories of Personal Data We Collect

  • Categories of Sources of Personal Data

  • Our Commercial or Business Purposes for Collecting Personal Data

• How We Share Your Personal Data

• Tracking Tools and Opt-Out

• Data Security and Retention

• Personal Data of Children

• Other State Law Privacy Rights

• European Union Data Subject Rights

• Changes to this Privacy Policy

• Contact Information

1. What This Privacy Policy Covers

This Privacy Policy describes how we handle “Personal Data,” which means any information that identifies or relates to a particular individual. This includes information often referred to as “personally identifiable information” or “personal information” under applicable laws.

This Privacy Policy does not cover the practices of companies we do not own or control, nor individuals we do not manage.

2. Categories of Personal Data We Collect

The categories of Personal Data we collect and have collected in the past 12 months include:

Profile or Contact Data

• Examples:

• Name

• Email address

• Account credentials (e.g., passwords)

• Job title

• Company name

• Shared With:

• Service providers

• Parties you authorize

Usage Data

• Examples:

• Ticket activity (from third-party integrations like GitHub and Linear)

• Anonymous feedback collected via Slack integrations

• Timeline or delivery performance metrics

• Shared With:

• Service providers

• Internal analytics

Device/IP Data

• Examples:

• IP address

• Device type and browser details

• Operating system information

• Shared With:

• Service providers

Web Analytics

• Examples:

• Page interactions

• Session durations

• Referring websites

• Shared With:

• Analytics providers

Other Voluntary Data

• Examples:

• Information you provide via email, Slack, or surveys

• Shared With:

• Service providers